Shipping & Policies

Coleen & Company, Inc. Customer Service, Shipping & Policies
About our Products:
All Coleen & Company items are handmade and hand finished in Los Angeles, CA by highly skilled artisans.  Our mission is to offer interesting and timeless designs that enhance and contribute to the personality of your home.
Lead times:
Our lead time on lighting orders is currently running 14  to 16 weeks on standard sizes and 16 to 20 weeks on custom sizes.
Please note:  All lead times are approximate and can vary depending on current production schedule.
All Coleen & Company items are made to order.  
You are welcome to email to check the status of your order at anytime.  
Shipping and Delivery:
All Coleen & Company lighting is professionally packed and shipped insured using Fedex ground.  As a general rule, you can expect to pay between 10% and 12% of your total lighting order for shipping.  All large lantern and chandelier sizes are oversized when packed and the shipping charge is approx. 12%.
All Coleen & Company lighting orders within the United States are shipped Fedex Ground and require a signature.
For international shipments, we ship DHL with signature required.  Please email for a shipping with all necessary details for a shipping quote.
Returns/Replacement Policy:
All Coleen & Company items are custom made to your specifications and therefore final sales. Once your order is placed and put into production, cancellations or returns are not accepted.  
If an item shipped via Fedex or white glove has been damaged, you are required to keep all packing material in order file a claim. 
Please examine all shipments and report any damage to us immediately.  While Coleen & Company will help in any way we can, any damage or loss claims must be made between the customer and the shipper.  This includes Fedex and white glove crating and shipping.
***Please note:  If ordering our Verdigris finish, it is a "living finish" and will not be identical to  the example photos.  There will be differences in the blue and green / light and dark on each piece which is the nature of a properly applied Verdigris finish.
Coleen & Company, Inc. accepts checks, VISA, MC and American Express.  While we do accept emailed and faxed PO's, orders will not go into production until payment has been received.
Coleen & Company, Inc. will not share or sell your email or private information.
Use of This Site:
Purchasing through the site requires you to create an account including setting up a user name and password. You may not attempt to gain unauthorized access to any portion of the site, supply false information, or use another person's username or password.
Design Protection & Site Content:
ALL Coleen & Company designs are protected by patent and trademark laws and infringement will be prosecuted to the fullest extent of the law.
All text, graphics, photographs, trademarks, logos, artwork, and content of this site including the design, look, and feel, is owned and controlled by Coleen & Company, Inc.  
Errors and Inaccuracies:
Coleen & Company reserves the right to correct any errors and/or inaccuracies, and/or omissions and to change and update information at any time without prior notice. This includes pricing errors.  By using this site you are agreeing that it is your responsibility to read the terms and conditions and check for any changes.  We strive to update the site in a timely manner and are not responsible for items sold that are not reflected as such on the site.